FAQ
Q1:Are you a factory or a trading company?
A1: We are manufacturer of HDPE pipe, HDPE fittings and fusion machinery since 1992.
Q2:Can i place a sample order?
A2: Our samples are not free , If you place the order, we can refund the sample fee.
Q3: May I have a look at your catalogue?
Q3: May I have a look at your catalogue?
A3: This is our catalog.
Q4: What are the payment terms?
A4:T/TL/C,Western Union is available.
Q5: What is the payment condition?
A5: 30% deposit to confirm the orderand 70% balance before the shipment.
Q6: What is the lead time?
A6: Sample needs 2-5 days, and mass production needs 10-30 days after receiving the 30% deposit.
Q7: What is the shipping method?
A7: We usually ship by DHL,UPS.FedEx. or TNT airline and sea shipping are also optional.
Q8: How about your warranty period?
A8: Our products have one year warranty period against date of B/L.
Q9: What after-service can you provide?
A9:All your problems after order,such as problmes of products,transportation,payment etc
Q10: Can we get support if we have our own market position?
A10: Please inform us of your detailed mind on your market demand, we will discuss and propose helpful suggestions for you, to find the best solution for you.
Q11: Can you give us corresponding support if we need to make engineering bids or have engineering needs?
A11: Please tell us the project's specific needs, and we will formulate suitable solutions and product configurations for you according to your needs.
Q12:Can you send me your price list?
A12:The price is negotiable. It can be changed according to your quantity
or package. When you are making an inquiry, please let us know the quantity you want.
Q13:What are the Price Term?
A:13 CIF \FOB \EXW ect.
Q14:Can you arrive at our spot to give us guide if we need?
A14:Firstly,we suggest to cummunicate by emails,whatsapp or have a vedio meeting,if necessary we'll be there your spot for help.
Q15:what certificates do you have?
A15:Australian Standard mark,Water mark certificate, BV France, WRAS Certificate from UK, CE Certificate, USA NSF Certificate.
Q16:what material do you use for the production?
A16:PE100 Borouge HE3490LS Black
Q17:what standard your products meet?
A17: ISO9001 .
Q18:May I have your Bank Information?
A18: Yes,this is our Bank Information.
Q19:If the transhipments is accepted?
A19: Allowed.
Q20:Could you accept OEM?
A20:Yes.